Your information, in plain English.

Last updated: 28 September 2026

Hashtag Crew ("we", "us") runs hashtagcrew.com. This page explains what we collect when you use the site or contact us, what we do with it, and the choices you have.

What we collect

• What you send us. When you book a call, request an audit or send your calculator numbers, we receive your name, email, and optionally your phone number, company, the service you're interested in and your message.
• How you use the site. We use Vercel Web Analytics to count visits and see which pages are used. It doesn't use cookies to track you across other websites.
• Basic technical details. Like every website, our hosting provider sees your IP address and browser type when you visit. We use this to keep the site running and to block spam.

How we use it

• To reply to you, arrange the call or audit you asked for, and follow up about it.
• To keep a record of our conversation in our customer system, so anyone on our team who helps you has the context.
• To understand which parts of the site are useful and improve them.

We do not sell your information, and we don't share it with other companies for their own marketing.

Calls, texts and email

If you give us your phone number, you agree that we may call or text you about your enquiry. We won't add you to marketing texts without asking first. Reply STOP to any text from us to stop them, or tell us on a call or by email.

Who else handles it

We use a small number of trusted services to run the business: website hosting (Vercel), our customer system, and our email and phone providers. They only process your information to provide their service to us.

How long we keep it

We keep enquiry details for as long as we're talking to you or working together, and for a reasonable period afterwards for our records. You can ask us to delete them at any time.

Your choices

You can ask to see the information we hold about you, correct it, or have it deleted. Email growth@hashtagcrew.com and we'll respond within 30 days.

Children

Our services are for businesses. We don't knowingly collect information from anyone under 16.

Changes

If we change this policy, we'll update this page and the date at the top.